Returns Policy Vitalbiom

Our Returns Policy is an integral part and must be read in conjunction with our General Terms of Sale. Vitalbiom reserves the right to change this policy when necessary.
Nothing could be simpler than our Returns Policy.
It is important to check the condition of your order or items when you receive them and always before using them. If there are any errors or issues, you must contact us so that we can determine the cause.

Before attempting to return an order, you need to get in touch with our Customer Service to request a Return Authorization Number. Without this number, processing your return may be difficult, and it could take longer to process the return.

Your Legal Rights:
Our Returns Policy does not affect your legal rights.

Can I return a product?
Our Returns Policy allows you 14 days to cancel and return your order. This period starts from the day you receive your order. Please ensure that the items you want to return are unopened and in their original packaging. Unwanted goods must be in a resaleable condition.

If you return an item and replace it with another, you also have the right to return this replacement product within 7 days. The 7-day period starts from the day you receive your order. The refund will be processed once the replacement item is returned.

So, what's next?
Check the following steps for more information on how to return your order.
We will review each case individually when considering a product return. In some cases, we may need more information, such as photos, to decide on the best course of action. Our goal is to provide the best solution as quickly as possible.

What should I do if I've received a damaged order?
At Vitalbiom, we strive to ensure that all orders arrive in optimal condition after transportation. Please accept our apologies if you have received a damaged item.

We ask that you do not reject the delivery and instead accept your order, then contact us immediately. Rejecting an order may cause a delay in the returned package.

You can contact us via email at Please attach any images you have of the damaged product to the message. A member of our team will review the details and provide you with the best possible solution.

What should I do if I've received a defective product?
Please accept our apologies if you believe you have received a defective product. At Vitalbiom, we take complaints related to the quality of our products very seriously. Therefore, we will investigate your case to resolve the issue as soon as possible.